CAREERS

ASSISTANT MANAGER

Salary: £30,000 + TRONC (circa £4000)
Hours: 40 hours per week
Start date: February 2025

Are you a passionate and experienced hospitality professional ready to take the lead in a thriving gastropub? We’re looking for an exceptional Assistant Manager to join our team and drive our business forward.

About Us

Kite at The Red hart is a thriving independent gastropub in the heart of Hitchin, known for our high-quality food, excellent service, and welcoming atmosphere. We take pride in offering seasonal, locally sourced dishes, an innovative drinks selection, and a friendly environment for both locals and visitors alike. We're a family owed business and put the wellbeing of our staff front and centre.

The Role

As Assistant Manager, you will be responsible for the assisting the GM with the weekly operation of our gastropub, ensuring exceptional guest experiences, driving sales, and leading a passionate team. There is significant outlook to grow into this role and take on responsibility overseeing the planning and implementation of events including weddings, birthdays and live music throughout the year.

Your key responsibilities will include:

• Overseeing daily operations, ensuring smooth service and a high standard of hospitality.

• Managing and motivating the team, providing leadership and training to create a positive working environment.

• Maintaining strong customer relationships with our regulars and ensuring guest satisfaction.

• Ensuring compliance with health and safety, licensing, and food hygiene regulations.

• Managing stock levels, suppliers, and ordering processes efficiently.

• Handling financial reporting, budgeting, and P&L management.

• Handle guest inquiries and complaints with professionalism, striving for resolution and satisfaction.

• Collaborate with marketing teams to promote events and special offerings within the establishment

About You

We’re looking for someone who:

• Has proven experience in a management role within the hospitality industry, ideally in a gastropub or restaurant setting.

• Ideally has bar as well as restaurant experience.

• Is customer-focused, with a passion for delivering outstanding service.

• Thrives in a fast-paced environment and is highly organised.

• Has a keen eye for food and drink trends and a passion for great hospitality.

• Holds relevant food safety and licensing qualifications (or is willing to obtain them).

• Excellent communication skills, both verbal and written, with a customer-focused mindset.

What We Offer

• A competitive salary with regular tips

• Great discounts at both Kite at The Red Hart and The Groundworks

• The opportunity to shape and grow a successful business.

• A supportive and passionate team environment.

• Career progression opportunities within a growing business.

If you’re ready to take the next step in your career and lead a fantastic team in a well-established gastropub, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: Up to £34,000.00 per year

To Apply

Please send your CV and a brief introduction to our hiring team. Drop in to meet us in person if you’d like to say hello when you're nearby!

We look forward to hearing from you. Interviews will include a conversation and short trial shift once arranged—aiming to get you working with us as soon as possible.